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Customs Brokerage Clerk #214135185

Customs Brokerage Clerk

B37, Chelmsley Wood, Solihull

Posted 2 weeks ago

To apply for this job please visit


  • £25000 - £29000/annum
  • Permanent


  • Expires: 2022-01-16
  • CV-Library


Key Responsibilities:

* Manage exception reporting process accurately and resolve issues and complaints in a timely manner.

* Determine and process time sensitive clearance (import and export)

* Develop and build relationships to ensure a high level of customer service is provided to clients.

* Take requests and queries and resolve them effectively and efficiently.

* Understand and correct HMRC generated messages

* Effective and efficient communication with haulier and EU based transport operations

* Prior to the release/delivery of cargo

* Ensure accurate and correct documentation in place and sense checked

* Secure the payment of cleared funds for:

* COD accounts.

* Duty/Vat invoices.

* Monitor and maintain CCG including closing of TAD documentation.

* Maintain internal monitoring exception reports

* Ensure that the sales department are aware of client activity and business profitability.

* Ensure that the departmental manager is aware of the status of all shipments.


* A clear understanding of how duty/VAT is calculated.

* Understands when duty is applicable or should be reduced and the documents required to obtain the reduction.

* The ability to complete CFSP/Home Use/IP/OP entries.

* Ability to communicate with clients and when necessary challenge same to determine accurate and clear shipment details.

* The skill to prioritise entry requests

General Skills

* Attention to detail, accuracy, and deliver results with a high sense of urgency

* Good verbal and written communication, to provide a professional image to customers and suppliers.

* The capacity to work in a high pressure environment whilst remaining calm when under pressure.

* The ability to instruct shipping lines, hauliers.

* A positive attitude and good problem solving skills and to apply lessons learned.

* Be commercially aware and able to grow repeat business and develop new opportunities.

* The drive to succeed and want to make a contribution to the business

To apply for this job please visit

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