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Trucking Industry UK

‘Outstanding customer service’ sees haulier remain with MAN

Inter-Haul Pallet Services says that outstanding levels of customer service with their local MAN dealer and MAN Truck & Bus are the reasons for remaining with the brand.

Inter-Haul Pallet Services says that the ‘outstanding levels of customer service’ and long-term relationship with their local MAN dealer and MAN Truck & Bus is the reason for remaining with the brand.

The Pontypridd-based haulier is operating 41 MAN trucks from their busy main site and their Swindon depot to offer their growing customer base a range of dedicated, reliable and responsive storage and haulage solutions. 

Offering haulage across the UK and Ireland, their service includes individual pallet by pallet, part-load and full load consignment deliveries and collections. 

Inter-Haul are founder members and shareholders of the Pallet-Track Network and over the past 20 years have expanded into contract logistics, warehousing and a recently formed crane division.

11 new MAN trucks

Their fleet has recently been bolstered thanks to the addition of 11 new MAN trucks, consisting of two three-axle 26 tonne TGS rigids, six TGX 26.470 tractors and three range-topping Individual Lion S 26.510’s. 

The trucks will work across both sites and help grow Inter-Haul’s comprehensive logistics offering.

The firm’s managing director, Mark Waite, said: “We very much enjoy the partnering and trusted relationship we’ve formed with MAN Truck & Bus, and our local dealership, WG Davies of Cardiff.

“Over the years, we’ve found WG Davies’ approach to be very much based on offering high levels of focussed and tailored customer service. 

“They understand the needs of our business, they share our want of having all our vehicles on the road and earning and this is why, when we look at new vehicles, fleet replacements and service, we return to MAN and WG Davies time after time. It’s a simple decision.”

The Inter-Haul fleet is multifunctional and is made up of two x 13 tonne rigids, 19 x 18 tonne rigids, 18 of these are curtainsiders, with one being a flatbed with a chassis mounted crane, two x 26 tonne rigids and 18 x 44 tonne tractor units. 

Their tractor units pull 13.6 and 15.6 metre semi-trailers both in single and double-deck configuration, many fitted with bespoke tail lifts for their contract logistics division.

MAN’s latest generation of efficient engines

Inter-Hauls’ new trucks are powered by MAN’s latest generation of Euro6D compliant, efficient engines. 

Mr Waite said: “In terms of efficiency when looking at whole life vehicle costs, our MAN Trucks offer us outstanding value for money. 

“With a high level of car-like comfort, driver acceptance is good, as is the high level of technology in terms of both driver safety and assistance aids.”

David Hopkins, of MAN Truck & Bus, said: “Mark at Inter-Haul has been a much-valued customer for a number of years now, having a close relationship means we totally understand the operation and how our high level of service, across the board, adds value to his business.

“We know that fuel is a big cost for any truck operator, and we’re delighted to see that Mark’s vehicles are both delivering upon his expectations and our promise. We very much look forward to

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